Refund Policy

Refund Policy Overview

We want you to be satisfied with our service. This policy outlines our refund terms for different purchase types.

Credit Packages

• Credit purchases are generally non-refundable once purchased
• Refunds may be granted within 7 days if no credits have been used
• Partial refunds are not available for partially used credit packages
• To request a refund, contact support with your order details

Subscription Plans

• Subscriptions can be cancelled at any time
• Cancellation stops future billing but does not refund the current period
• You retain access until the end of your paid period
• Refunds for the current period may be granted on a case-by-case basis within 7 days of initial subscription
• No refunds for renewals or subscription downgrades

Refund Request Process

1. Contact our support team at support@yourdomain.com
2. Include your account email, order ID, and reason for refund
3. We will review your request within 3-5 business days
4. Approved refunds are processed back to the original payment method
5. Refunds typically appear within 5-10 business days

Exceptions

• Technical issues: If our service is unavailable for an extended period, prorated refunds may be issued
• Billing errors: Incorrect charges will be refunded in full
• Fraudulent activity: No refunds for accounts involved in fraud or abuse

Questions?

For refund inquiries, please contact: support@yourdomain.com